title
AWARDING RESOLUTION TO VERTOSOFT LLC, PO 926052, FOR A FOUR (4) YEAR RENEWAL
OF ZENDESK CUSTOMER SUPPORT TICKETING SOFTWARE SUBSCRIPTIONS FOR
COUNTY IT, ANIMAL SERVICES, COMMUNITY SERVICES, GIS, THE HEALTH DEPARTMENT,
AND ETSB, PURSUANT TO NCPA OMNIA CONTRACT #01-165
(TOTAL AMOUNT: $1,891,027.49; ETSB AMOUNT: $132,724.52)
resolution
WHEREAS, the DuPage County Emergency Telephone System Board (“DU PAGE ETSB”) is an emergency telephone system board, established pursuant to Section 15.4 of the Local Government Emergency Telephone System Act, 50 ILCS 750/15.4 (“Act”); and
WHEREAS, the DU PAGE ETSB is authorized and empowered, pursuant to Section 15.4 (b) of the Act to plan, implement, upgrade, and maintain an Emergency 9-1-1 System for citizens of the County of DuPage and portions of Cook, Kane and Will counties; and
WHEREAS, the DU PAGE ETSB is authorized by law and local ordinance to make disbursements from the 9-1-1 surcharge funds it receives pursuant to law for costs related to products and services necessary for the implementation, upgrade and maintenance of the emergency telephone system; and
WHEREAS, an agreement has been negotiated in accordance with the DU PAGE ETSB by ordinance; and
WHEREAS, the 9-1-1 System Manager recommends DU PAGE ETS Board approval of Procurement Purchase Order Requisition 926052 to Vertosoft LLC for a renewal of a Zendesk customer service ticketing software subscription for 30 Agents. The subscription period will run from December 31, 2026 through December 30, 2030. This purchase is being made through the NCPA Omnia: 01-165 contract, for a total amount of $132,724.52.
NOW, THEREFORE BE IT RESOLVED, that DU PAGE ETSB Requisition 926052, dated October 29, 2026, covering said, for a four (4) years Zendesk ticketing software subscription, be, and is hereby approved by the DU PAGE ETSB to Vertosoft LLC, 1602 Village Market Blvd SE, Ste 320, Leesburg, VA 20175, for a total amount of $132,724.52.
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Enacted and approved this 18th day of November, 2026 at Wheaton, Illinois.
________________________________
GREG SCHWARZE, CHAIR
Attest: ___________________________________
JEAN KACZMAREK, COUNTY CLERK