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AWARDING RESOLUTION TO SHI INTERNATIONAL CORP. PO 923018 FOR A ZENDESK CUSTOMER SERVICE TICKETING SOFTWARE SUBSCRIPTION FOR 20 AGENTS FOR A ONE (1) YEAR PERIOD FROM SEPTEMBER 8, 2023 THROUGH SEPTEMBER 7, 2024 (TOTAL AMOUNT: $29,423.75)
resolution
WHEREAS, the DuPage County Emergency Telephone System Board (“DU PAGE ETSB”) is an emergency telephone system board, established pursuant to Section 15.4 of the Local Government Emergency Telephone System Act, 50 ILCS 750/15.4 (“Act”); and
WHEREAS, the DU PAGE ETSB is authorized and empowered, pursuant to Section 15.4 (b) of the Act to plan, implement, upgrade, and maintain an Emergency 9-1-1 System; and
WHEREAS, the DU PAGE ETSB is authorized by law and local ordinance to make disbursements from the 9-1-1 surcharge funds it receives pursuant to law for costs related to products and services necessary for the implementation, upgrade and maintenance of the emergency telephone system; and
WHEREAS, an agreement has been negotiated in accordance with the DU PAGE ETSB by ordinance; and
WHEREAS, the 9-1-1 System Coordinator recommends DU PAGE ETS Board approval of Procurement Purchase Order Requisition 923018 to SHI International Corp. for a renewal of a Zendesk customer service ticketing software subscription for 20 Agents. The subscription period will run from September 8, 2023 through September 7, 2024. This purchase is being made through the Sourcewell Technology Catalog Solutions 081419-SHI contract, for a total amount of $29,423.75.
NOW, THEREFORE BE IT RESOLVED, that DU PAGE ETSB Requisition 923018, dated August 1, 2023, covering said, for a one (1) year Zendesk ticketing software subscription, be, and is hereby approved by the DU PAGE ETSB to SHI International Corp., 290 Davidson Avenue, Somerset, NJ 08873, for a total amount of $29,423.75.
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Enacted and approved this 24th day of August, 2023 at Wheaton, Illinois.
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GREG SCHWARZE, CHAIRMAN
Attest: ___________________________________
JEAN KACZMAREK, COUNTY CLERK